Phone: (585) 442-9272 | (800) 828-3548

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"As Executive and Artist Director of the Academy of Strings, I can recommend The String House of Rochester, New York without hesitation. They have provided instruments of outstanding quality and value to our students for over fifteen years. Their willingness to work with our families in their choice of an instrument is in my opinion, second to none in the country. This type of service and genuine interest in matching instrument to musician is hard to come by these days. When you couple sincere help and advice with the highest value pricing I have seen, you end up with a winning combination."

Timothy Barrett
Executive and Artist Director
Academy of Strings, Johnson City, TN




Purchases  

What is The String House’s trade-in policy?

Instruments, bows, and cases purchased from The String House may be traded-in for a different size, or a higher quality (or both!). Any violin, viola, or cello has 100% trade-in allowance with no refurbishing fee. All bows excluding fiberglass, has 100% trade-in allowance with no refurbishing fee for upgrades. All cases have 100% trade-in allowance with no refurbishing fee if a case is necessary to accommodate a larger instrument purchase from The String House. All trade-in items must be inspected by The String House for damage in which case, an adjustment would be made.

What is an outfit?

An outfit is the instrument, case, and bow.

Do I need an appointment to try instruments?

An appointment is not necessary, and we are always happy to show instruments during our store hours. However, if you know ahead of time a date and/or time you will be coming, an appointment is advised to enable us to best accommodate your specific needs.

Does The String House ship instruments?

Yes we ship instruments out for trial and purchase. Contact us if you are interested in our shipping option.

I have an instrument from another shop…can I trade that in?

We will consider trade-ins not purchased from us on an individual basis.

Does The String House offer financing?

Yes! Ask us about our 0% financing options.

Are there fine tuners on the instruments?

We can add fine tuners to the instrument you choose to purchase at no additional charge.

What about insurance?

Upon purchase of your new instrument please contact your home owner’s insurance agent and inquire about obtaining a “no deductible insurance rider” for your instrument. This will save you much unnecessary grief and heartache if an accident were to occur.