Phone: (585) 442-9272 | (800) 828-3548

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"My students throughout the country have been purchasing instruments from the String House for 25 years. Parents are thrilled with the quality of service as well as the value of their purchase. I love the individual attention given to each of my student's needs. At every level, students have the opportunity to choose from among several different types of instruments so it's possible for them to have the "just right" instrument. Many thanks to the Kanacks for bringing so many of my students into their family over the years!"

M. Diane Slone
Chair of Strings, Community Division
The Hartt School

Trade-in Program  

The String House offers a 100% trade-in policy for violins, violas, cellos, bows, and cases provided the following conditions are met:

  1. The trade is of an instrument to an instrument or a bow to a bow.
  2. The trade must be of equal or greater value.
  3. The instrument or bow must not have suffered any significant damage in which case The String House will assess damage costs and make proper adjustments.
  4. An instrument or bow may not be traded for store credit.
  5.  The trade in policy does not make the provisions for nor imply that The String House will “Buy back” an instrument or bow.
  6. All instruments and bows must be returned with certification papers if said instrument and bow was originally sold with certification papers.
  7. Bows may be traded at 100% when upgrading to a higher value bow.
  8. Cases may be upgraded at 100% trade-in value only when it is necessary to accommodate a larger instrument.